Last updated: 7 September 2026
This Refund Policy is part of our [Terms of Service](/legal/terms). It covers purchases made on careerforge.com.ng.
Courses
- You can request a full refund within 7 days of purchase if you have completed no more than 20% of the course and have not been issued a certificate.
- After 7 days, or once you pass 20% completion, course purchases are non-refundable.
- If a course is materially not as described, or is removed by us before you finish it, contact support for a full or pro-rata refund.
Digital products (ebooks, templates, files)
Because these are delivered instantly and cannot be returned, they are non-refundable once downloaded — unless the file is faulty, corrupt, or materially not as described, in which case you get a full refund.
One-time CV unlock
The CV watermark-removal / export unlock is non-refundable once used, because it delivers immediately. If it fails to unlock after payment, contact support and we will fix it or refund you.
Subscriptions
- You can cancel any time; cancellation stops the next renewal. We do not pro-rate the current period.
- If you were charged after cancelling, or charged in error, we refund that charge in full.
Coaching sessions
- Full refund if you cancel at least 48 hours before the scheduled time, or if the coach cannot confirm a time.
- No refund for no-shows or cancellations inside 48 hours, unless the coach agrees.
Jobs board
The jobs board is free. There is nothing to refund. Applying to a job is done on the employer's own site.
How to request a refund
Email [support@careerforge.com.ng](mailto:support@careerforge.com.ng) from your account email with your order reference and the reason. We aim to respond within 3 business days. Approved refunds go back to your original payment method through Paystack and can take 5–10 business days to appear.
Chargebacks
Please contact us before raising a chargeback with your bank — most issues are resolved faster directly. Fraudulent chargebacks may result in account suspension.